This guidebook will help health care organizations of any size engage in organizational change to become health literate. It complements many excellent health literacy resources, helping you use them effectively and reliably. It includes background, resources, examples, and lessons learned to help build a health literate health care organization.
The 2003 National Assessment of Adult Literacy (NAAL) is a nationally representative assessment of English literacy among American adults ages 16 and older. NAAL includes a health literacy component and generated data about adults’ health literacy skills. The findings include useful data about adults’ use of health information. Relationships between health literacy and background variables (such as educational attainment, age, race and ethnicity, where adults get information about health issues, and health insurance coverage) are also reported.
The Health Literacy and Patient Safety: Help Patients Understand kit is the AMA Foundation's primary tool for informing physicians, health care professionals and patient advocates about health literacy. The materials will enable physicians to:
Define the scope of the health literacy problem.
Recognize health system barriers faced by patients with low literacy.
Implement improved methods of verbal and written communication.
Incorporate practical strategies to create a shame-free environment.
Cindy Brach, Debra Keller, Lyla M. Hernandez, Cynthia Baur, Ruth Parker, Benard Dreyer, Paul Schyve, Andrew J. Lemerise, and Dean Schillinge
This paper describes 10 attributes of health literate health care organizations, that is, health care organizations that make it easier for people to navigate, understand, and use information and services to take care of their health.